Terms and Conditions
By continuing to browse this website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.
Full payment must be received in full prior to starting your purchase being dispatched. We accept the following methods of payment: all major credit cards
Damage, loss or theft of sample
We cannot be held responsible for the damage, loss or theft of samples that have not been received by us.
These Terms and Conditions are governed by the laws of the Netherlands and will be interpreted in accordance with the Dutch courts. The Dutch courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
Refund policy – 100% Satisfaction Guarantee
We are so confident our tests can help you, we offer a 100% refund if you are not completely satisfied with your results.
You are eligible for our refund if you message us within 30 days after receiving your results.
To claim your ‘100% Money-back Guarantee’ refund, please contact us, supplying our members of staff with the following details:
- Name used to purchase
- Email address used to purchase
- Transaction ID
- Order number
- Transaction amount
- Date of purchase
- Reason for requesting a refund
We want you to be happy with your decision to purchase. If you are not entirely happy, we will be happy to offer you a refund, provided that you notify us of your decision to cancel your order for the test(s) within 7-10 business of placing your order and before mailing in your hair sample.
Once the samples have been mailed and received in our office for processing, you will not be entitled to a full refund. After the samples have been processed at our office, you will be charged a $40 administrative processing fee. This fee will be deducted from the price of the test you paid for.
Any delivery costs incurred by you in sending in your test will be not be refunded.
Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement. All refunds will be processed within 30 days.
You will be provided with a link to download your test form. This will then need to be filled out and returned to our testing facility. You are responsible for the postage costs of delivery to our testing center as detailed in this document. We cannot be held responsible for failure to receive items that are not sent to us via a recorded or signed-for delivery method. Your results are emailed to your chosen email address within 7-10 business days of us receiving your sample.
Health and nutritional information
If you have any health conditions or concerns, you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance. Our website and other information that we may send you provide general information on health and nutrition, this does not in any way constitute medical advice and is not tailored to your specific require.
Our test and this website do not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner. If you think you may have a medical emergency, call your doctor or the emergency services immediately. Reliance on any information provided by this Website is solely at your own risk. Some content on this Website may be provided by third parties, and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete. Our test does not measure type IgE allergies or IgG antibodies. Since these reactions can be serious, you should seek the help of an allergy specialist
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur: We will notify you via email within 7-10 business days.
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data.